Guest Service Agent
Posted yesterday
rittenhouse hotelSan Jose (CA)
Hotel, Motel, and Resort Desk ClerksHotels (except Casino Hotels) and Motels
SENIORITY
Entry
About the role
Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerImmediately greet guests and offer to assist with their needs.Register and assign guests to hotel rooms.Establish methods of payment and verify credit.Make and confirm reservations.Compute bills, collect payments, and make change for guests.Transmit and receive messages, using telephones or the PMS system.Respond to guest requests in a timely manner.Receive and resolve guest complaints, elevating to supervisor if necessary.Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.Perform bookkeeping activities, such as balancing accounts and conducting audits.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.Ensure overall guest satisfaction.Perform other duties as requested by management.High School diploma or equivalent preferred.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.Competitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchDaily PayFree Basic Life Insurance24/7 access to TELUS Health, a confidential work-life resource.Travel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
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