Director, Knowledge Management & Process Governance
acostaJacksonville (FL)
Director, Knowledge Management & Process Governance
Posted yesterday
acostaJacksonville (FL)
Quality Control Systems ManagersAdministrative Management and General Management Consulting Services
SENIORITY
Manager
About the role
Acosta Employee Holdco LLC in Jacksonville, FL seeks a Senior Lead to build and govern the GBS knowledge infrastructure for its dual-hub GCC. You will own the SOP library, process maps, RACI documentation, and the knowledge transfer program to ensure every migration has a complete documentation package.
Lead a team of analysts, set governance standards, QA readiness, and align documentation with AI/automation initiatives while advising executives on risks and transformation opportunities.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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