Front Desk
automotive technology groupLong Beach (CA)
About the role
Job Description
Responsibilities:
- Ensure every member’s experience is enjoyable going “above & beyond” with every interaction.
- Positively resolve customer requests promptly while exceeding expectations
- Achieve deep knowledge of all our offerings to be able to: give thoughtful and engaging tours, make service recommendations, resolve customer issues.
- Member management system knowledge at store level to add members, resolve account issues, verify contracts and sales, perform audits, and print ID Badges.
- Maintain retail center and office inventory thru thoughtful purchasing and receiving
- Schedule members and guests for classes and equipment reservations.
- Provide walk-in guests with tours of the facility.
- Participate in daily office & kitchen supply replenishment and office cleaning for our members.
- Prepare class documents and materials for instructors.
- Prepare special event materials.
- Point of sale activities and cash handling.
- Assist the management team, as necessary.
Commitment to Diversity:
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Urban Workshop recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
Requirements:
Exceptional customer service skills, including a professional, yet friendly, demeanor at all times.
Minimum 1 year customer service experience in a fast-paced environment.
Retail sales experience, including cash handling and stock replenishment.
Office experience, including data entry, reception duties, and Microsoft Office products.
Appointment or reservation scheduling.
Ability to multi-task on demand.
Education and Experience:
Bachelor’s degree in accounting or related business field, or equivalent work experience At least 3 years work experience in accounting, book keeping, or working directly with clients
Physical Requirements:
Prolonged sitting at a desk and working on a computer Manual dexterity as required for filing and reviewing documents
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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