Customer Service Representative & Dispatcher

Posted today

andgarFerndale (WA)

Dispatchers, Except Police, Fire, and Ambulance Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Junior

SALARY

$22 - $28/hour

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About the role

Customer Service Representative/Dispatcher Are you a go-getter with positive energy who thrives in a fast-paced environment? Do you want to build a long-term career in a company that values growth, hustle, and team spirit? If so, we want you on our team! We're looking for a Customer Service Representative/Dispatcher who can juggle multiple priorities with ease, support our busy HVAC and Plumbing Service department, and help keep operations running smoothly. This role is perfect for someone with a proactive attitude, strong organizational skills, and the drive to grow within our company.

Please note: This role is located in Ferndale, Washington. This is not a remote position. Pay, Incentives, and Benefits:

Starting Salary Range: $22 - $28/hour DOE.Competitive medical, dental, and life insurance benefits
Health savings account, vision, short and long-term disability
Critical illness and accident benefits
Employee assistance program and counselor on staff 401K (with company match)
Accrued paid time off6 paid holidays
Flexibility to attend family functions, sports games, recitals, etc.
Education reimbursement program
Employee discount program
Referral bonus program & safety recognition program

What You'll Do:

Provide administrative support to the service department
Dispatch technicians efficiently based on availability, skillset, and urgency
Track monthly employee incentives and assist in reporting
Maintain accurate service files and job records
Order and track parts for service jobs
Serve as a point of contact for customers, delivering excellent service with every interaction
Multitask and prioritize responsibilities in a dynamic environment
Recall detailed information quickly and accurately to assist both customers and technicians

What We're Looking For:

Positive energy and a "can-do" attitude – you're the kind of person people love to work with
A self-starter who takes initiative and doesn't wait to be told what to doStrong multitasking and time-management skills
Excellent phone etiquette and communication abilities, prior experience with Microsoft Teams and Outlook
Comfortable working in a high-volume, fast-paced office setting
Ability to recall information quickly and adapt to changing priorities
Prior experience in HVAC and/or plumbing industry is a plus
Familiarity with dispatching, service software, and parts ordering is a bonus

Education & Experience:

High school diploma or GED1+ year(s) previous administrative experience preferred
Ability to acquire and maintain First Aid certificate
Possess a valid driver's license and acceptable driving record

Why Join Us?

Career advancement opportunities – we believe in promoting from within
Supportive and team-oriented work environment
Comprehensive training provided
Competitive pay and benefits
Be part of a company that values your input, drive, and ambition

All candidates are required to complete an application and submit a resume to be considered. Drug Free Workplace. Andgar desires to provide a drug-free, healthful, and safe workplace. This is a safety sensitive position for which impairment while working presents a substantial risk of death, therefore a successful applicant will be subject to pre-employment drug testing including cannabis in accordance with RCW 49.44.240

Equal Employment Opportunity Statement: Andgar Mechanical is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. Andgar is a proud member of YesVets.

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