Principal SaaS Support Lead: Cloud, API & Incidents

Posted yesterday

elite technology nyNew York (NY)

Computer Systems Analysts Software Publishers

SENIORITY

Lead

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About the role

Elite Technology is seeking a Principal Technical Support Analyst to lead our Tier 2 team for cloud, API, and platform issues. You will guide a group of experts and collaborate with Engineering and Product to deliver fast, accurate resolutions and scalable support processes. This client-facing role requires clear communication with senior executives during high-visibility incidents. Hybrid work arrangement is available in NYC.

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