Oracle Agile PLM / PDM Functional Consultant – Application Support & Development – Role Summary
The Oracle Agile PLM / PDM Functional Consultant is responsible for supporting and enhancing Agile Product Lifecycle Management, including product data management (items, BOMs, AMLs), change management and the flow of product data to ERP and CPQ.
The role combines product data and engineering change expertise with Agile configuration skills, turning engineering and operations requests into accurate, controlled changes.
This role works closely with engineering, product management, manufacturing operations, Agile technical consultants and ERP / CPQ teams.
Agile PLM/PDM Functional – Application Support & Development – Unified Job Description
1. Role Objectives
Own functional support of Agile PLM / PDM
Keep product records, BOMs and change orders accurate and flowing to ERP and CPQ
Support consolidation of multiple Agile instances where applicable
Reduce repeat requests through self-service reporting and knowledge
2. Responsibilities (Service Lifecycle Aligned)
A. Application Support (Run)
Resolve functional incidents and requests in:
Items, revisions and lifecycle phases
BOMs and approved manufacturer lists (AML)
Change orders (ECO / MCO) and workflows
User access and roles
Process report and data requests
Support new product introduction peaks
B. Incident, Problem & Root Cause
Analyse recurring issues, for example:
BOM mismatches between Agile and ERP
Workflow routing and approval failures
Raise problem records and support RCA
Document known errors and workarounds
C. Minor Enhancements & Functional Development
Gather requirements with engineering and operations
Configure and maintain:
Classes, subclasses and attributes
Lifecycle phases and workflows
Criteria, privileges and roles
Part-number and SKU request processes
Unit test and support UAT for enhancements up to 80 hours
D. Release, Testing & Patching
Assess functional impact of Agile patches
Execute functional regression
Coordinate UAT and sign-off
E. Integration & Data Alignment
Validate product data flows with:
ERP (material master, BOM)
Data warehouse / reporting
Support data quality checks and clean-up
Coordinate with Agile technical for integration fixes
Write runbooks for top request types
Convert repetitive report requests to self-service
Cross-skill colleagues (CPQ functional) and mentor junior consultants
Core Skills & Competencies
Technical & Application Expertise
Strong Agile PLM functional knowledge:
Product Change management and workflows
Understanding of Agile–ERP integration (functional)
Agile reporting and data extracts
Functional, Consulting & Delivery Skills
Strong understanding of idea-to-product, NPI and engineering change
Experience with:
Manufacturing and supply-chain dependencies
Requirements gathering with engineers
Precision with product data
Experience & Certifications
4–10 years overall IT / engineering application experience
3–7 years in Agile PLM functional support or implementation
Experience in high-tech, electronics or manufacturing
Certifications:
Oracle Agile PLM functional training / certification (preferred)
ITIL 4 Foundation
Resolved tickets
Functional designs and configuration records
Runbooks and knowledge articles
Success Measures
Tickets resolution within SLAs
BOM synchronisation accuracy
Re-opened tickets ≤ 5%
Report requests converted to self-service (rising trend)
Reports to:
Oracle Service Delivery Manager / Quote & Product Functional Cluster Lead
Works closely with: Engineering, Product Management, Manufacturing Operations, Agile Technical, ERP and CPQ teams