Senior Customer Experience Coordinator — Control Tower

Posted yesterday

ontracBrooklyn (NY)

Command and Control Center Specialists Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

OnTrac is seeking a Customer Experience Senior Coordinator to support the 24/7 Control Tower. You will monitor escalations, coordinate with multiple teams, and help ensure timely, white-glove service across shifts and customers. The role emphasizes operational reporting, performance tracking, and cross-functional collaboration to drive process improvements and strong customer outcomes.

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Your notice period

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