Information Technology Account Manager

Posted 3 days ago

techworks consultingIslip (NY)

Information Technology Project Managers Other Scientific and Technical Consulting Services

SENIORITY

Senior

SALARY

$75,000–$85,000

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About the role

Be the Person Your Clients Know They Can Count OnTechworks Consulting is an award-winning Managed Service Provider (MSP) recognized as one of the best places to work on Long Island. We’re looking for an Information Technology Account Manager to serve as a trusted advisor and strategic partner for our clients. This is a hands-on, client-facing role focused on building relationships, understanding client needs, coordinating internal resources, and driving issues toward resolution. You won’t need to fix every technical issue—you’ll connect the right people, communicate clearly, and make sure nothing falls through the cracks.

What You'll Do:

Serve as the primary point of contact and trusted advisor for assigned clients
Build strong, long-term relationships with key stakeholders
Learn each client’s business, goals, priorities, and technology environment
Conduct regular client check-ins, QBRs, and strategic planning conversations
Proactively communicate with clients and keep them informed
Identify risks, gaps, and opportunities within client environments
Recommend technology improvements, upgrades, and services when appropriate
Partner with service desk, engineering, and project teams
Coordinate projects and service delivery to ensure expectations are met
Track open items and proactively address anything falling behind
Identify account growth opportunities based on genuine client needs

What We're Looking For:

2+ years of experience in Technical Account Management, Account Management, Customer Success, Client Services, or a similar IT-focused roleMSP or IT services experience strongly preferred
Understanding of common SMB IT environments and technologies
Strong communication, relationship-building, and organizational skills
Ability to manage multiple accounts, priorities, and stakeholders
Strong problem-solving skills and a proactive mindset
Comfortable discussing technology with technical and non-technical audiences
Ability to recognize technology or service opportunities that benefit clients
Willingness to participate in occasional after-hours support during critical incidents or projects

You Don't Have to Be the Most Technical Person in the RoomThe ideal candidate understands technology well enough to have meaningful conversations without spending their day buried in technical tickets. You should be naturally curious, ask questions, understand the why behind client challenges, and work effectively with engineers to turn technical recommendations into solutions clients understand. What You'll Get$75,000–$85,000 salary Health and dental insurance 401(k) Paid time off and holidays Professional growth and advancement opportunities Exposure to a wide variety of SMB environments and technologies Collaborative team environment Opportunity to directly impact client relationships and business outcomes Ready to Become a Trusted Technology Advisor? If you’re relationship-driven, curious about technology, organized, and enjoy solving problems and taking ownership, we’d love to hear from you. Quick apply with your resumeORGet a head start on our application and aptitude testing process here:https://www.ondemandassessment.com/o/JB-Z54GT00DI/landing?u=1182753

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