Field Service Specialist
avantikCharleston (SC)
About the role
Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support. Summary/objective: Field Service Engineers (FSEs) represent the company working in customer laboratories throughout their assigned region and nationwide as needed. FSEs provide service for histology laboratory equipment addressing any needs, concerns, and questions they might have. Working with their assigned Service Coordinator, coordinate schedule with customer and maintain communication regarding estimated time of arrival, job status, equipment status, and time of completion and departure from account along with their direct manager and the customer. Perform all service calls to the Avantik standards of training and protocol ensuring they are upholding company core values at all times.
Essential functions:
Perform emergency repairs and preventative maintenance according to Avantik service levels and the documented PM protocols. Maintain possession of proper parts inventory necessary for emergency repairs and PM tasks Evaluate client labs for additional service opportunities Compile necessary service reports for repairs and PM date stickers for all instruments service Coordinate schedule with client and maintain communication regarding estimated time of arrival Record service reports and send to Service Coordinator electronically at the time of service while onsite at the customers location Follow up with Service Coordinator to ensure service documentation is up to date and complete Restock inventory as parts become available. Take physical inventory of warehouse as requested Attend scheduled FSE meetings as required Coordinate all quotes with the office staff Generate equipment sales/service/repair leads Generate sales leads by watching for potential consumable solutions, by attentively observing client needs while on-site Follow up on any pending contract renewals and PM jobs that have not yet been closed Report service issues and/or customer feedback to your manager Maintain an organized service vehicle ensuring successful site visits for upcoming week
Competencies:
Basic mechanical aptitude and skills Time management skills Basic PC skills Solid verbal and written communication skills Team player Negotiation skills Ability to interpret schematics and illustrated parts drawings Ability to lift 50 pounds and stand for long periods of time Manual dexterity, hand-eye coordination Travel req Travel (car is provided) is required to provide service at customer locations*Overnight stays are required on an as needs basis to complete service needs of the customer Avantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market consisting of hospital, reference, and physician office laboratories in the US. The company is headquartered in Montville Township, NJAvantik’s experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology lab sourced and private label Avantik branded and by distribution of other brands. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix - rate Avantik offers a team orientated, customer service focused environment with competitive compensation, bonus programs, medical (company covers 80% of the cost), dental and vision insurance, 401K (with a match) and more Learn more at www.avantik.com Avantik is an Equal Opportunity Employer
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