Service Desk Analyst I

Posted yesterday

scorpion therapeuticsVirginia Beach (VA)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Junior

SALARY

$16.83 - $24.04 per hour

Apply

About the role

Role Service Desk Analyst I providing Level 1 technical support to ePlus customers, resolving hardware and software issues. Responsibilities troubleshooting documenting incidents tracking issues through resolution offering excellent customer service via phone, email, and in person mentorship and teamwork within the support environment Requirements High school diploma at least one year of customer service experience familiarity with relevant software/hardware proficiency with call tracking systems (ServiceNow experience a plus) Preferred qualifications two years of Service Desk experience an associate degree relevant IT certifications Specifics support of IT infrastructure, issue resolution, and customer interactions work schedule Tuesday-Saturday, 1pm-10pm ET location in or near Virginia Beach, VA reliable high-speed internet and camera presence required for remote/hybrid work Salary The salary range is $16.83–$24.04 hourly, with potential bonuses and benefits, emphasizing a customer-focused, collaborative environment aligned with company values.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.