Customer Experience Specialist, Fintech & Trading

Posted 2 days ago

onyxoddsNew York (NY)

Customer Service Representatives Financial Transactions Processing, Reserve, and Clearinghouse Activities

SENIORITY

Senior

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About the role

Onyx, based in NoHo, Manhattan, is hiring a Customer Experience Associate to deliver fast, clear support for account access, payments, trading, and market settlement. You'll collaborate with product, engineering, trading, operations, and compliance to resolve issues, improve help content, and scale customer success during live events. The role requires strong communication, attention to detail, and genuine interest in sports and fintech.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.