CAHPS & HOS Program Lead

Posted yesterday

virtual vocationsNew York (NY)

Medical and Health Services Managers Administrative Management and General Management Consulting Services

SENIORITY

Manager

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About the role

Leading the execution of strategy, governance, delivery, and performance for the CAHPS and HOS programs, the full-time remote CAHPS & HOS Program Lead will translate regulatory requirements and consumer insights into coordinated enterprise strategies while providing mentorship and guidance to cross-functional teams.

Key responsibilities: Translate leadership direction into multiyear roadmaps and performance targets for CAHPS and HOS programs Serve as a subject-matter expert on CAHPS and HOS requirements, ensuring alignment across business and technical functions Lead complex workstreams, providing program-level guidance and ensuring high-quality execution across initiativesRequired qualifications: Bachelor's degree in health care, patient experience, program management, or a related field Five years of experience with CAHPS, HOS, Stars, or other quality/regulatory programs Five years of project or program management experience leading cross-functional initiatives Experience in the healthcare industry, including health plans or provider groups Demonstrated experience with process improvement methodologies and measurable outcomes

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