Customer Service Specialist I - Newburyport, MA

Posted 6 days ago

ascensusNewburyport (MA)

Customer Service Representatives All Other Miscellaneous Chemical Product and Preparation Manufacturing

SENIORITY

Junior

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About the role

Customer Service Specialist IStrem Chemicals, an Ascensus Company, is seeking a Customer Service Specialist I for our Newburyport, MA site. Serving as a critical front-line representative, this role often provides clients with their first direct interaction with the business. The Customer Service Specialist I is responsible for delivering a responsive, accurate, and customer-centric experience across order management, general inquiries, documentation requests, and issue resolution. By building trusted relationships, leveraging systems and data effectively, and identifying opportunities to enhance workflows, this position directly drives customer satisfaction, retention, and operational excellence while upholding the legacy of the Strem brand.

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