Patient Care Coordinator - Solinsky Eye Care

Posted 15 days ago

refocus eye healthBel Air (MD)

Medical Secretaries and Administrative Assistants Offices of Physicians (except Mental Health Specialists)

SENIORITY

Junior

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About the role

Bilingual Healthcare Call Center Associate Busy multi location Ophthalmology practice in East Hartford, CT, looking for Bilingual Healthcare Call Center Associate to join our team. The call center associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks. Essential responsibilities include but are not limited to: Managing large amounts of inbound calls in a timely manner Route calls to appropriate resources Identify patient needs and clarify information provided Research issues and provide solutions and/or alternatives Enter patient information into EMR; obtain and verify patient demographics Update existing patient information Scan documentation into the patient's electronic chart Schedule appointments Verify insurance benefits and co-payments

Required Skills/Abilities:

Ability to handle call volume with grace and a friendly customer service attitude
Willingness to learn new skills within 6-month period
Available to work Monday through Friday, as well as occasional Saturdays
Excellent data entry and typing skills
Superb customer service skills
Excellent active listening, problem solving, verbal & written communication skills
Strong interpersonal and organizational skills
Adaptability to differing personality types
Ability to multi-task, manage time effectively and prioritize tasks
Dedication to teamwork and maintaining confidentiality
Bilingual (Spanish) reading, writing, and speaking skills are required
Ophthalmology experience preferred but not required
High School diploma or equivalent
Prolonged periods of sitting at a desk and working on a computer
Ability to lift 15 pounds at a time

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