Senior Customer Success Leader — Enterprise Outcomes

Posted yesterday

charter communicationsPhoenix (AZ)

General and Operations Managers Computer Systems Design Services

SENIORITY

Manager

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About the role

Charter Communications seeks a Customer Success Manager IV to own outcomes for a portfolio of enterprise customers. You will coordinate across Sales, Delivery, Operations, Consulting, and Support to drive retention, adoption, and expansion. You will lead executive-level discussions, craft plans aligned to objectives, and mentor other CS team members to scale our customer success programs across the Spectrum brands.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.