Concierge Team Lead (US Remote)
$50-56 K annually
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Posted yesterday
SENIORITY
Senior
SALARY
$50-56 K annually
About the role
- Provide ongoing training and support to the Concierge Team on work processes and SOPs.
- Continuously monitor team productivity and quality to ensure client satisfaction.
- Address team inquiries and offer guidance, coaching, and feedback as needed.
- Escalate issues or concerns to the Concierge Operations Manager for resolution.
- Regularly update and refine procedures and protocols to improve efficiency.
- Onboard and integrate new team members, ensuring they understand team processes and expectations.
- Deliver exceptional customer service, ensuring a seamless experience for clients.
- Foster a positive team environment by leading with integrity and setting a strong example.
- Track and manage team performance, ensuring goals and KPIs are consistently met.
- What You May Need to be Successful:
- Associate Degree or equivalent work experience; Bachelor’s Degree preferred Proven experience in supervising and motivating a team to achieve performance goals.
- Familiarity with healthcare services and understanding of client needs.
- Experience in customer service or call-center environments is a plus.
- Comfortable with technology; proficient in navigating operating systems, internet, Excel, and software applications.
- Strong customer-focused mentality with excellent attention to detail to ensure accuracy and quality.
- Proficient in Microsoft Office Suite, internet searches, and database lookups.
- Ability to manage multiple priorities effectively with strong organizational skills and attention to deadlines.
- Capable of following company and customer-specific directions while working autonomously.
- Energetic, self-motivated, and detail-oriented with a strong work ethic.
- Collaborative team player, comfortable working with diverse teams, both locally and remotely.
- Willingness to work overtime as needed to meet team and client needs. Experience providing exceptional client support and service.
- Proficient in reading, writing, and speaking English.
- Punctual and dependable, with a strong commitment to meeting job expectations. Why First Advantage is Your Next Big Career Move:
Before you apply
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Your profile is current
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A number in mind
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Your notice period
Employers plan around it, and it's the question that stalls offers most often.
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