Senior Lead, Analytics & Workforce Optimization

Posted 4 days ago

relevance venturesBrooklyn (NY)

Management AnalystsCustom Computer Programming Services

SENIORITY

Senior

About the role

Talkiatry is seeking a Senior Manager, Analytics & Workforce Management to serve as the analytical backbone for Core Operations. You will lead workforce planning, forecasting, and performance analytics for PCC Operations across four channels and five lines of business, driving efficiency and service quality at scale. You will build and own the analytics and reporting engine, track KPIs, and partner with cross-functional teams to embed insights into strategic planning. #J-18808-Ljbffr

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.