Job Title: Systems Administrator
Work Location: Wake County, North Carolina
Summary:
The Systems Administrator serves as the primary IT contact for their designated site, handling daily infrastructure operations, resolving advanced technical escalations, and implementing changes as directed by senior IT leadership. This role is structured to foster professional growth toward advanced systems administration capabilities.
Responsibilities:
Oversee and maintain the health of site infrastructure, including servers, virtualization platforms, storage, endpoints, and local networking components. Address and resolve advanced technical escalations within established service level agreements. Implement infrastructure changes in accordance with established change management protocols. Keep infrastructure documentation current, updating records after significant modifications. Monitor site infrastructure using designated tools and escalate anomalies to senior IT staff before they escalate into incidents. Perform routine maintenance such as patching, backup validation, capacity checks, and hardware lifecycle management. Develop technical proficiency across core platforms and seek guidance from senior administrators for complex issues. Contribute to and update runbook documentation based on resolved technical issues.
Qualifications:
2–5 years of experience in IT infrastructure or systems administration. Proficiency with Windows Server, Active Directory, virtualization technologies (such as VMware), basic networking, and endpoint management. Ability to work independently at a site with remote oversight from management. Strong organizational skills and reliability, with a commitment to following processes and documenting work proactively.
