Recovery Specialist - Remote in RDU area.

Posted 6 days ago

bull city financial solutionsChapel Hill (NC)

Bill and Account Collectors Collection Agencies

SENIORITY

Senior

Apply

About the role

Recovery Specialist Position We're seeking a driven and reliable Recovery Specialist to join our team of finance professionals. While working as a Recovery Specialist, your primary responsibility will be reaching out to consumers through phone calls and by mail to resolve missed or outstanding payments. Primary clients include healthcare, public and private utilities, credit unions, and government. To succeed as a Recovery Specialist, you'll need to be an excellent communicator with the ability to build rapport with clients, working to ensure payments are made in a timely manner. You'll achieve this by possessing a professional demeanor and having solid knowledge of debt laws.

Collection Specialist Responsibilities: Oversee assigned accounts on a regular basis, monitoring for unresolved debts Investigate assigned accounts to determine if there's a long-term issue Contact consumers and patients with overdue payments to encourage payment, suggesting repayment plans if needed Develop repayment plans that quickly and efficiently resolve outstanding debt Respond to inquiries in a timely and professional manner, resolving any billing or collection issues Process payments and, if applicable, refunds Regularly update account status records for assigned accounts Review daily/monthly reports on collection progress

Collection Specialist Requirements: 1+ years experience as a Collection Specialist or similar role High school diploma or GED required Degree preferred Excellent knowledge of collection and billing procedures Strong knowledge of legal regulations regarding debt, including but not limited to FDCPA and FCRAProficient with Microsoft Office suite Must be able to work under pressure and be comfortable with contacting patients/consumers about potentially sensitive issues Excellent written and verbal communication skills with a knack for negotiating Superb problem-solving and critical thinking skills Strong organizational and multitasking skills

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.