Customer Service Specialist

Job Type: Full-time

Pay rate: $16 - $25 per hour

Benefits: 401(k), Dental insurance, Health insurance, Life insurance, Vision insurance, Paid time off (PTO)

Experience level: 2 years

Shift: 8 hours, Day shift

Work setting: RemoteAbout the job Customer Service Specialist

Key Responsibilities: Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services. Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team. Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback. Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports. Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary. Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies. Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution. Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.

Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.

Experience: Previous experience in customer care, preferably within an engineering or technical environment.