Managing Director

Quadel is seeking a Managing Director to provide senior-level leadership for the administration of the Housing Choice Voucher Program, operating under contract with MiamiDade County Housing and Community Development. This position is intended for an experienced housing leader with a strong record of managing program performance, compliance, and high-volume operations in a complex regulatory environment. The Managing Director will play a key role in strengthening program oversight and ensuring consistent performance, regulatory compliance, and high-quality service delivery at scale.This role is accountable for program performance, compliance, and day-to-day execution across all core functions, including intake, leasing, recertifications, inspections, landlord engagement, customer experience and quality control.The Managing Director operates in a highly accountable environment with direct visibility to the client agency, the community and HUD.Program ContextThe program includes approximately 15,000 vouchers across multiple funding streams, including Housing Choice Voucher, VASH, EHV, and other special programs. The program operates at significant scale with high transaction volume, including thousands of annual recertifications, interims, moves, inspections, and admissions. The Managing Director is responsible for ensuring consistent performance across all program areas while maintaining full compliance with HUD requirements, the Administrative Plan, and contract obligations.If this opportunity reflects your experience and you are seeking the next step in your leadership career, we encourage you to apply and help shape the future of affordable housing.Performance and Operational ResponsibilitiesProgram PerformanceYou are accountable for results.Maintain voucher utilization at or above required thresholds, including sustained performance at or above 95 percent utilizationDrive SEMAP performance across all applicable indicatorsEliminate backlogs and ensure timely processing across all program functionsEstablish and monitor performance metrics, dashboards, and corrective action plansOperationsOversee all HCV operations, including waiting list, eligibility, admissions, leasing, recertifications, interims, portability, and terminationsEnsure high volume transactions are processed accurately and on timeLead landlord services, including onboarding, issue resolution, and retentionEnsure consistency and standardization across all operational workflowsInspections and ComplianceOversee inspection operations, including annual inspections and NSPIRE implementationEnsure compliance with HUD standards, enforcement protocols, and required timelinesMonitor owner performance and enforce compliance when standards are not metQuality Control and Data IntegrityOversee a quality control program aligned with contract requirements, SEMAP and HUD requirementsEnsure accurate and timely reporting to HUD systemsLead internal audits, error correction, and program integrity effortsOversee fraud, waste, and abuse investigations when requiredCustomer ExperienceOversee call center operations and customer service deliveryEnsure timely resolution of participant and landlord inquiriesImprove customer experience through process improvements and technologyFinancial and Utilization ManagementOversee voucher utilization forecasting and budget alignmentMonitor financial performance and administrative fee impactsEnsure accurate reporting through HUD tools and internal dashboardsManage accounts receivable and financial reconciliation activitiesWhat Our Ideal Candidate Will BringWe are seeking an experienced operator who has led Housing Choice Voucher programs at scale and understands what it takes to deliver consistent performance in a high-accountability environment. This role requires a combination of regulatory expertise, operational discipline, and the ability to lead teams through complex, high volume program execution. Equally important is a commitment to delivering a high-quality customer experience for applicants, participants and landlords, ensuring services are responsive, accessible, and consistent across all program interactions.The qualifications below reflect the experience, technical knowledge, and leadership capabilities required to succeed in this role.Leadership and Operational CapabilityDemonstrated ability to lead a large-scale Housing Choice Voucher program with direct accountability for performance, compliance, and service delivery, in alignment with organizational goals.Proven track record improving voucher utilization, lease-up rates, program efficiency, and customer experience.Ability to align day-to-day operations with program requirements, funding constraints, and client expectations.Strong leadership of multi-functional teams in high volume, performance driven environments.Program Management and PerformanceExtensive experience overseeing Housing Choice Voucher (HCV) programs and related rental assistance initiatives.Demonstrated success managing voucher utilization, lease-up rates, landlord participation, inspection performance, and participant experience.Experience overseeing budgeting and resource planning.Strong focus on compliance, quality control, and data integrity.Experience using data and performance metrics to drive decision making and corrective action.Stakeholder and Client EngagementExperience building and maintaining high-level relationships with public housing authorities, government agencies, nonprofit partners, developers, and community stakeholders.Ability to manage client relationships in a high visibility, contract-driven environment.Organizational LeadershipSenior leadership experience fostering a culture of collaboration and accountability across internal teams.Skill in supporting organizational growth by identifying capacity needs, shaping staffing strategies, and guiding operational development.Strong alignment of mission, strategy, and day-to-day execution.QualificationsBachelor's Degree required, along with a Minimum of seven (7) years of senior leadership experience with direct responsibility for the administration of public or private housing programs and/or assisted housing programs.Deep understanding of voucher programs, including Housing Choice Voucher (HCV) operations, regulatory frameworks, landlord engagement, and participant support.Strong strategic thinking, communication, and relationship-building skills.Ability to obtain and maintain program-related certifications as required.Clear commitment to equity, resident voice, and community-driven solutions.Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.Professional working proficiency in Spanish/Creole a plus.PHYSICAL DEMANDS AND WORK ENVIRONMENTOccasionally required to stand.Occasionally required to walk.Frequently required to sit.Continually required to utilize hand and finger dexterity.Continually required to talk or hear.Continuously utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.Occasionally/required to lift/push/carry items up to 25 lbs.If this opportunity aligns with your experience and you are ready to take the next step in senior public-sector leadership, we encourage you to apply. This role offers the opportunity to shape housing initiatives, influence long-term strategy, and make a meaningful impact on affordable housing outcomes for families and communities across MiamiDade County.Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.Employment is contingent upon successful completion of pre-employment requirements, which may include background screening and verification of credentials.This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.Relocation Package AvailableJ-18808-Ljbffr