Life & Health Licensed Customer Experience Manager

Posted yesterday

virtual vocationsDenver (CO)

Customer Service RepresentativesAll Other Insurance Related Activities

SENIORITY

Mid

About the role

To drive customer satisfaction and retention, the full-time remote Life & Health Licensed Customer Experience Manager will manage service relationships for assigned clients, support the execution of account plans, and collaborate with internal teams to deliver exceptional consulting services. Key responsibilities Lead and manage the service relationship and strategy for assigned customers, ensuring high-quality service experiences Support execution of the annual customer account plan for all assigned customers Collaborate with consulting delivery teams to develop key consulting deliverables and lead customer open enrollment presentations Required qualifications 3 years of benefit account management experience supporting a benefit consulting team Life & Health Producer's License Knowledge in benefits and renewal workflow management Working knowledge of MS Excel, Word, and PowerPoint

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.