Customer Service Representative - Bilingual Spanish, Healthcare

Posted today

maximusParadise Valley (AZ)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$20.04/hr

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About the role

General information Job Posting Title Customer Service Representative - Bilingual Spanish, Healthcare DateWednesday, June 17, 2026 City PhoenixStateAZCountryUnited States Working time Full-time Description & Requirements Bilingual Hiring Event Customer Service Representatives - Bilingual Spanish, Healthcare Monday, October 12 9 to 11 a.m. Confirm your interest!

Location: On-site inPhoenix, AZ

Starting Pay: 20.04/hr. plus up to $2,880 in bonus opportunities for eligible new hires*Schedule: Limited-Service Full-Timepositions available Site Hours:24/7 center; the targeted start date, hours, and schedule are discussed with recruiter Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m. Make a Difference and Empower People to Navigate Healthcare with Confidence Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives(CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you’re dedicated, service-minded, and ready to grow, we want you on our team. You’llassistsome of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits:

We provide a competitive package designed to support your success both inside and outside work:- Competitive Compensation:$20.04/hr.base pay + 10% shift differential
Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period*- Comprehensive Insurance Coverage:
Company-paid medical coverage
Tuition Reimbursement: Support for ongoing education and development
Future Planning:401(k) with company match
Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
Work/Life Balance Support: Flexible schedules that meet your lifestyle
Career Growth: A supportive environment with development and promotional opportunities
Meaningful Work with Impact: No cold calls, sales, or collections involved!*Eligibility requirements apply. Bonus amounts and payout timing may vary.

Essential Duties and Responsibilities: Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.- Providetimelyresponses to telephone inquiries in a courteous and professional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

Utilize standard technology such as telephone, e-mail, and web browser to perform job duties- Assistcaller(s) with filling out online applications andsubmittingelectronically to plan provider for processing- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller- Refer calls asrequiredto CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can be addressed by theappropriate parties

Minimum Requirements: High School diploma or equivalent with 6 months of customer service experience.- Must be fluent in English and specified secondary language.- Must be able to speak and read Spanish fluently

Ability to work within established turnaround times
Must have excellent interpersonal skills and the ability to organize simultaneous tasks- Ability to work as a member of a team- Regular and predictable attendance isrequired- Mustparticipateand certify in internal CCO training to begin this role.- Medicare will be expected toparticipatein and certify in internal Tier I ClaimsPartA, Claims Part B, and Claims DME trainingat a later dateto complete your Tier Itrainingfor this role.- May berequiredto work overtime and scheduled holidays.- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.#CCOPhoenix #CCOHBCU#Trending Jobs#maxCCOPhoenix#max Priority#HotJobs0811LI #HotJobs0811FB #HotJobs0811X #HotJobs0811TH #HotJobs0819LI #HotJobs0819FB #HotJobs0819X #HotJobs0819TH #HotJobs0825LI #HotJobs0825FB #HotJobs0825X #HotJobs0825TH#HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH #Trending JobsEEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations atapplicantaccom@maximus.com.Minimum Salary$20.04 Maximum Salary$20.04

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