PC Refresh Technican

Primary Responsibilities: * PC Refresh Technician will contact associates and coordinate PC replacement appointments* Schedule and conduct migration sessions with end users* Assist associates with setup and transition to their new device* Verify successful migration completion and update project tracking records* Ensure all assigned associates are contacted and accounted for, regardless of the level of assistance required* As a PC Refresh Technician, you will escalate technical issues outside the scope of the refresh process to the Help Desk team* Maintain accurate records of completed refreshes and project progressA typical day may include:* Reviewing assigned refreshes and contacting associates* Scheduling migration appointments* Meeting with associates virtually or in person to complete PC deployments* Assisting with login, MFA setup, VPN access, Outlook configuration, and application installations* Documenting completed work and updating project dashboards* Escalating complex issues to the Help Desk when necessary* Migration appointments typically range from 30 minutes to 1.5 hours, depending on the associate's needs Requirements* Basic Windows 10/11 troubleshooting and support experience* Experience with: Printer installation, Mapping network drives, Outlook setup and configuration, and Adding PST files to Outlook* Experience installing software through approved application portals* Familiarity with Microsoft Office applications* Understanding of Multi-Factor Authentication (MFA)* Strong understanding of basic desktop support concepts* Ability to guide users through VPN connectivity (Zscaler)*

Note: This is not a high-level troubleshooting position; Complex technical issues will be escalated to the Help Desk team Desired Skills & Qualities:* Excellent customer service skills* Professional and friendly demeanor* Strong communication abilities* Sound judgment and decision-making* Critical thinking skills* Patience and professionalism when working with end users* The ability to recognize when an issue requires escalation rather than extended troubleshooting Performance Expectations:* Target productivity is 25 completed refreshes per week after training* Individual contributions will be tracked through project dashboards and reporting tools* Performance metrics may include: Completed PC refreshes, Associate outreach and scheduling activity, Migration completion rates, Documentation accuracy, and Timely escalation of issues* Success in this role requires balancing productivity with a positive end-user experience while helping drive the overall PC refresh project to completion Job Type Contract Compensation 18 - $20