ITSM Process Lead: Incident, Change & Release

Posted 4 days ago

hcltechNew York (NY)

Computer and Information Systems ManagersComputer Systems Design Services

SENIORITY

Manager

About the role

DePuy is seeking an ITSM Process Lead to drive end-to-end governance, execution, and continuous improvement of Incident, Problem, Change, and Release Management for the program. You will own CAB operations, oversee major incident bridges, lead RCA activities, track SLAs, and coordinate releases across applications and infrastructure. Strong communication, governance skills, and ServiceNow ITSM experience are essential, with on-site involvement as applicable and offshore considerations as needed.#J-18808-Ljbffr

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.