Network Support Technician

Position: As a Network Support Technician, you will be a member of a team that supports incoming requests, manages ticket queues, and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever-changing network environment.

Duties: Manage tickets using our ticketing system (TK-Tracker2) Manage endpoints Remote support Monitoring Reporting Support Backup monitoring of systems and networks Workstation & laptop support Phone configurations and support Antivirus system management Internet install and support TurnKey TV and Music system support Firewall support and updates TurnKey wireless network support On call rotation Makes follow-up calls as required to ensure customer satisfaction Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots, and tracks the nature and resolution of problems Additional information: Occasional travel may be required Occasional overtime hours may be required Certifications are helpful Requirements: Experience in technical support is preferred, but we are willing to train candidates with the ability, integrity, and capacity to succeed Ability to lift 70 pounds, use a ladder, and kneel Ability to multitask Ability to work as part of a team Adaptability to a flexible and growing environment Effective communication skills with customers of various technical knowledge levels Familiarity with Microsoft Windows and Microsoft Office Benefits: Health Insurance 401K Retirement account with matching Paid Time Off Free Direct deposit of your paycheck Free membership at EMPOWER FCU Free Parking