Customer Success Engineer
croglOrlando (FL)
About the role
Role: Customer Success Engineer
Job Type:
Full Time, RemoteCroglFully Autonomous AI Team Member for Your SOCJoin Crogl and be at the forefront of revolutionizing security operations with AI. As a Customer Success Engineer, you'll empower high-performance security teams by shaping the future of our cutting-edge security analytics platform. Our Customer Success team is growing. We're looking for self-starters who are committed to excellence, thrive in a fast-paced environment, and are excited to improve the lives of security teams. If this sounds like you, let's chat!
What you'll be doing:
- Lead architectural reviews and performance optimizations during customer implementations, ensuring successful deployments and maximizing the value of Crogl's platform
- Serve as the trusted technical advisor for customers who are using CroglAct as the voice of the customer by providing feedback to the Product and Engineering teams that will help drive product improvements
- Serve as a technical expert during the sales process, delivering compelling demonstrations of Crogl's capabilities, including feature engineering, training, and model monitoring, resulting in increased customer adoption
- What you bring to the team: 3-5 years of experience in software or customer engineering roles with a strong emphasis on customer-facing engagements
- A strong track record of rapidly prototyping ideas and seeing them through to reality
- Familiarity with the concepts of API and data integration, this may also be a familiarity or understanding of coding languages (TypeScript, Go, Python, etc..)Familiarity with deploying applications into secure customer networks composed of cloud and data center infrastructure
- An effective communicator who can translate highly complex technical concepts to both technical and non-technical audiences with empathy and depth
- Embed with strategic customers to understand their business challenges and technical requirements in detail
- Contribute to the internal knowledge base, best practices, and sharing insights gained from customer engagements to grow the Customer Success Engineering function from scratch
- What separates you from other candidates:
- Proven experience building or supporting security products, or non-SaaS applications within enterprise networks and infrastructure
- Hands-on experience with AI systems, machine learning models, and agentic frameworks
- A track record of thriving in fast-paced, agile environments with continuous integration and deployment
Crogl is an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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