Technical Customer Service Representative -Medallion Labs

Posted 17 days ago

abacus serviceMinneapolis (MN)

Customer Service Representatives Testing Laboratories and Services

SENIORITY

Junior

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About the role

Join Our Team in Golden Valley, MN!Are you looking to advance your career in a dynamic, fast-paced environment? Medallion Labs, a division of General Mills, is seeking a motivated and experienced professional to join our external Customer Service department. Located in Golden Valley, MN, our team is known for providing exceptional analytical, chemistry, microbiology, sensory, and shelf-life testing services to the food industry. Since 1974, we have been a leader in the industry, serving every company on the Forbes Top Food Companies list. Join us and be a part of a close-knit team dedicated to excellence.

Job Overview: As a key member of our team, you will be responsible for managing customer expectations and providing technical responses to inquiries. You will serve as a liaison between customers and various internal teams, ensuring that the needs of our key large customers are met. Additionally, you will support digital, marketing, and continuous improvement projects as needed.

Key Responsibilities:

Answer customer inquiries via phone or email within 24 business hours
Handle customer complaints and facilitate resolutions
Troubleshoot portal and order-related questions
Generate quotes for testing and Mock Nutrition Facts PanelsSubmit requests for reruns and additional testing through LIMSBuild and update customer records in LIMSMonitor the Customer Service Dashboard in LIMSLog customer communication in Salesforce
Communicate weekly updates on submission trends and metrics
Manage all client communications to ensure satisfaction
Own large and specialty projects for the account

Requirements:

1 year of experience in retail, customer service, or account management
Bachelor's degree (science-related field preferred)
Proficiency in Microsoft Office
PreferencesExperience in a lab/science environment
Exposure to Laboratory Information Management System (LIMS)
Key Skills and Competencies
Strong time management and prioritization skills
Excellent interpersonal and communication skills
Ability to influence and navigate a matrix organization
Team player with a collaborative spirit
Previous analytical lab experience is a plus

Ready to make a difference? Apply now and join Medallion Labs in delivering top-notch services to the food industry! Subject Line: Exciting Opportunity in Customer Service at Medallion LabsBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at.

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