Help Desk Analyst (41949)

IDEALFORCE has a CONTRACT position available immediately for a Help Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.Job DescriptionProblem Resolution – Respond to user requests for system help on I‐TEAMS, AzEIP's web‐based application; identify causes of user issues and potential solutions, if known; enter problem information into an automated issue tracking system (95%).User acceptance testing (5%).Additional RequirementsIntermediate experience with Windows 7Intermediate experience with Basic SQLExcellent Customer Service skills, overall Microsoft Office skillsQA Testing (1–2 years)Additional InformationAdditional Information :"All your information will be kept confidential according to EEO guidelines".All candidates who are authorized to work in US are encouraged to apply.Candidates must clear the Background check prior to commencing the assignment.THIRD PARTY CANDIDATES:Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.Disclaimer :The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.