Senior Site Reliability Engineer-Hybrid

Position Details: Senior Site Reliability Engineer-Hybrid- Louisville, KY

Location: Louisville, KY 40213 | Hybrid (Tuesday and Thursday in office)

Pay Rate: $55 - $60/hr on W2 JOB DESCRIPTION-Hybrid, onsite on Tues and Thursdays, must be localFTE not guaranteed but possibility based on performance and budget approval

KEY RESPONSIBILITIES: -· Reliability & Observability- Define and own Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for restaurant technology systems; use error budgets to balance reliability with velocity.- Build and maintain monitoring, alerting, and observability platforms that provide meaningful signal — not noise.- Lead blameless post-incident reviews; drive root cause analysis and ensure permanent corrective actions are implemented.- Proactively identify reliability risks across the stack before they become incidents.- Establish and track reliability metrics; report on system health to engineering leadership.· Architecture & Infrastructure- Design and implement scalable, secure, and highly available cloud architectures primarily on AWS, with working knowledge of Azure.- Architect and manage containerized workloads using Kubernetes (EKS, AKS), including edge Kubernetes deployments in restaurant environments.- Design and implement serverless and container-based solutions, including AWS Far gate and other managed services.- Develop and maintain Infrastructure as Code (IaC) using Terraform.- Own architecture across the full restaurant technology stack — cloud, edge, networking, and device management — not just the cloud layer.· DevOps, Automation & Tooling- Build and optimize CI/CD pipelines using GitLab CI/CD and modern DevOps practices.- Build internal tools, automations, and middleware integrations that eliminate repetitive operational work.- Use AI-assisted development to accelerate scripting, troubleshooting, and documentation.- Champion a culture of engineering solutions over repeated manual fixes — if something is done twice, it should be automated.· Restaurant & Edge Technology- Design and support Kubernetes-based edge systems deployed in restaurant locations.- Support mobile application deployments and troubleshoot deployment issues across restaurant endpoints.- Manage and optimize Mobile Device Management (MDM) platforms covering the restaurant device fleet.- Configure and troubleshoot enterprise networking — primarily switches and restaurant-facing network infrastructure.- Lead and participate in incident response for restaurant technology systems, including on-call coverage and post-incident review.- Reduce mean time to detection (MTTD) and mean time to resolution (MTTR) through better tooling, runbooks, and automation.· Security & Governance- Establish and enforce cloud governance, security policies, and architectural standards.- Implement cloud security best practices: IAM strategy, network segmentation, encryption, and secrets management.- Conduct security architecture reviews; identify vulnerabilities, misconfigurations, and compliance gaps.- Integrate security into CI/CD pipelines (DevSecOps — Development, Security, and Operations), including automated scanning, policy validation, and vulnerability management.· Leadership & Collaboration- Collaborate with engineering, DevOps, and security teams to ensure secure-by-design solutions across cloud and restaurant tech.- Provide technical leadership and mentorship to engineering teams.- Create and maintain documentation, runbooks, and architectural decision records.- Continuously evaluate emerging technologies and recommend improvements.