Senior Director, Technology - Enterprise Service Operation & Delivery
abm industriesChicago (IL)
Senior Director, Technology - Enterprise Service Operation & Delivery
Posted today
abm industriesChicago (IL)
SENIORITY
Manager
About the role
Overview:
As Senior Director of Technology, you will lead enterprise-wide service operations technology to enable ABM's SO&M vision—achieving operational excellence and best-in-class service. You will drive modernization, digital transformation, and standardized architectures across industry groups, acting as the technology lead on the SO&M Transformation program and a key IT leader. You will build and guide a high-performing technical team and partner with stakeholders to secure alignment and execution across multiple lines of business. Compensation / Benefits comprehensive benefits package eligibility for company incentive or bonus program
Responsibilities:
Define and implement enterprise Service Operations technology strategy aligned with business goals Architect and design scalable Service Operations solutions (CMMS, work order, asset, labor management) with strong integration to enterprise systems Drive innovation through IoT, AI, and predictive maintenance for smart facilities and mobile workforce management Establish technology standards, governance, and risk management frameworks Manage stakeholder relationships across Executives, business teams, IT, and partners Lead ongoing technical implementation, releases, data integrity, and system performance Oversee system testing, upgrades, maintenance, disaster recovery, and business continuity Build, coach, and retain a high-performing, distributed technical team Drive multi-year SO&M roadmaps, KPI tracking, and business case development Partner with Change Management, Engineering, and Business Leaders to drive adoption of enabling technologies In 2025, lead technology selection, roadmap development, and proof-of-concept initiatives
Key requirements:
Bachelor in Computer Science, Information Technology, or related technical field MBA or related field preferred PMP or ITIL certification preferred 15+ years of progressive technology leadership experience 10+ years in facilities management/infrastructure/real estate/related field 10+ years in one of ABM’s core industry groups (office buildings, retail, healthcare, education, manufacturing, aviation) 10+ years' experience with CMMS/Field Service enterprise systems implementation (Corrigo, Maximo, SFDC, Oracle) Proven track record leading large-scale digital transformation Strong system architecture and integration background Experience building and leading high-performing technical teams strategic thinking stakeholder management change leadership CMMS/Field Service technologies database management and architecture system integration and API development
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