Disputes Operations & AI Strategy Lead

Posted yesterday

onepayNew York (NY)

First-Line Supervisors of Office and Administrative Support Workers Financial Transactions Processing, Reserve, and Clearinghouse Activities

SENIORITY

Manager

Apply

About the role

OnePay, a consumer fintech trusted by millions of Americans, seeks a Disputes Operations & Strategy leader to manage day-to-day disputes workflows and guide AI-driven automation across all product offerings. Upgrade customer- and agent-facing tooling to reduce regulatory, operational, and fraud risks. You will partner with Product, Compliance, and Engineering to design automated workflows, own the path to automated fixes, and drive KPI improvements in a fast-moving environment with a

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.