Inbound, Claims Call Center Representative (100% remote)
Posted 10 days ago
perun hrPhoenix (AZ)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Junior
About the role
Inbound, Claims Call Center Representative (100% remote)Phoenix, Arizona, United StatesYour Day to Day Responsibilities:Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.Provide feedback and recommendations to the team in order to improve the quality of customer care.Follow procedures to ensure adherence to the company's risk and compliance policies.Basic Qualifications:High School Diploma or Equivalent+6 months Customer Service experienceData entry experienceWork from home office requirements:Designated workspace free from noise and other distractionsMinimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps downPreferred Qualifications:6 months call center experienceStrong data entry skills and the ability to type 32 WPM or moreDemonstrated proficiency in Windows based operating systems and Microsoft officeAbility to navigate multiple computer screens and browsers quickly and accuratelyStrong comprehension skills, professional demeanorSolid oral & written communication skillsDemonstrated strong attention to detail and solid problem-solving skillsBilingual, Spanish to EnglishInsurance knowledge preferred
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