Hybrid Director of Customer Experience

Posted today

sightplanPhoenix (AZ)

General and Operations ManagersAll Other Consumer Goods Rental

SENIORITY

Manager

About the role

SmartRent, based in Scottsdale, AZ, seeks a Director of Customer Service to oversee the strategic and operational management of the department across the US and offshore in India, guiding Managers, Supervisors and their agents to deliver exceptional resident and property manager experiences using our platform. This hybrid role requires driving performance, vendor management, cross‐functional collaboration with Product and Engineering, and establishing standards and accountability while expanding

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.