Customer Care Consultant
carbelMiami Springs (FL)
About the role
Job Title: Customer Care Consultant
Location: Medley, FL.
About the Role:
We are seeking a dedicated Customer Care Consultant to join our team and handle customer inquiries across multiple channels, including calls, emails, and chats. The primary objective of this role is to deliver a top-notch customer experience by providing timely and effective solutions.
Key Responsibilities:
Handle customer inquiries and issues through calls, emails, and chats with a high level of professionalism and empathy.
Communicate complex information clearly and concisely, ensuring customer understanding.
Take ownership of customer concerns and provide timely, effective solutions.
Collaborate with internal teams to resolve customer issues and ensure positive resolutions.
Manage multiple customer interactions simultaneously, maintaining accuracy and attention to detail.
Prioritize tasks based on urgency and importance to meet customer expectations.
Gather feedback from customers to help improve our services.
Stay informed about company products, policies, and any updates that may impact the customer experience.
Qualifications:
- Previous experience in customer service or a related field is preferred.
- Fluency in English and Spanish is mandatory
- Exceptional communication skills, both verbal and written.
- Proven ability to think critically and make sound decisions in a fast-paced environment.
- Strong organizational and multitasking skills.
- Customer-centric mindset with a focus on delivering outstanding service.
- Salary based on experience
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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