Lexus Receptionist Full Time

Posted 3 days ago

toyotalexus of knoxvilleKnoxville (TN)

Receptionists and Information Clerks New Car Dealers

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About the role

Job Description: We are seeking a part time Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable. The ideal candidate must have dealership experience and excellent knowledge of Excel. Dealership Benefits Insurance plans available for eligible full time associates Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability InsuranceVoluntary Accidental InsuranceVoluntary Critical Insurance 401k retirement Paid Holidays for eligible associates Paid vacations for eligible associates Employee discounts Sick Leave for eligible associates Drug Free workplace

Responsibilities:

Answer phones and direct consumer to the proper department and follow up in a timely manner
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Operate switchboard telephone system
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently Qualifications:
Experience with Microsoft Office suite is a plus
Available to work flexible hours on weeknights & weekends
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance
Clean driving record

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