Patient Services Advocate - Phoenix, AZ

1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleAboutOptum AZ is seeking a Patient Services Advocate to join our team in Phoenix, AZ. Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.AtCaring. Connecting. Growing together.This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 N 27th Avenue, Suite 100, Phoenix, AZ, 85027.AboutOptum AZ is seeking a Patient Services Advocate to join our team in Phoenix, AZ. Optum is a clinician-led care organization that is changing the way clinicians work and live.As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 N 27th Avenue, Suite 100, Phoenix, AZ, 85027.We offer 2 - 4 weeks of paid on-the-job training. The hours of the training will be 8:00 AM - 5:00 PM MST from Monday - Friday.Primary ResponsibilitiesAnswers 50 - 70 calls from patients, resolving moderate to complex issuesSchedule and verify appointments in clinical information systemVerify and update patient demographic and insurance informationSend and receive tasks to Provider offices to assist patient with access to medical careReceive and process; expedite stat and at-risk referralsContact patients to inform of appointment and referral statusExtreme high volume data entryProcess and resolve expedited patient complaintsReview and processing of medication refillsProactive response to inquiries from patients, Providers, and internal medical personnelOther duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required QualificationsHigh School Diploma / GED OR equivalent work experienceMust be 18 years of age OR older1+ years of experience with electronic medical record systems1+ years of experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applicationsExperience with working in healthcare setting (Doctor's office, acute / long term care facilities, medical insurance company)Ability to work any of our shift schedules during our normal business hours of 8:00 AM - 5:00 PM MST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends.Preferred Qualifications1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job toolsExperience with EpicThe hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO #REDScottsdale, ArizonaLanguagesEnglishSeniority levelEntry levelEmployment typeFull-timeJob functionHealth Care ProviderIndustriesTechnology, Information and InternetReferrals increase your chances of interviewing at TieTalent by 2xGet notified about new Patient Advocate jobs in Scottsdale, AZ.Seasonal Customer Care Representative, Remote Customer Care - Amazon PharmacyHealth Navigator- St. Joseph Hospital Emergency Room (57046)Customer Service Representative - RemoteCustomer Service Representative - Hybrid - Free Healthcare Benefit for Entire Family!Customer Relations Representative - State Farm Agent Team MemberPhoenix, AZ$50,000.00-$75,000.001 week agoCustomer Service Representative II #25-3342Phoenix, AZ $55,000 - $60,000 16 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.