Director of Carrier Procurement

Responsibilities: Maintain and strengthen existing carrier relationships while activelyidentifying new strategic partnerships that benefit NFI Non-Asset and itsclients. Lead, direct, mentor, and scale a multi-disciplinary team of procurementspecialists, carrier managers, and compliance operators, fostering highaccountability, continuous training, and operational excellence. Develop, implement, and oversee custom SOPs and structured carrieronboarding plans for new customer implementations and network growth. Monitor all carrier KPIs, maintain regular scorecard discussions, andtrigger performance reviews or corrective action strategies whenperformance drops below required thresholds. Establish multi-level ("3x3") carrier relationships aligned with eachprogram structure to ensure long-term operational integration andstrategic alignment. Address and resolve carrier performance, operational, and program-centric issues, administering both onsite and virtual carrier reviewmeetings. Collaborate closely with Operations and Client Engagement teams on overall program performance, leveraging carrier management strategies to drive cost efficiencies and maintain premium service levels. Enforce continuous compliance with carrier safety qualifications, insurancelevels, and regulatory standards per NFI policy, developing new riskmanagement policies as needed. Conduct regular scorecard discussions and maintain ongoingcommunication with carriers regarding process changes, marketdynamics, and program expectations. Monitor carrier payment terms, billing compliance, and aging to ensurealignment between NFI, carriers, and customer expectations. Facilitate end-to-end RFP/RFX events across all modes (TL, LTL, Intermodal, dedicated, Specialized, etc.) for customers, managing the RFP technology platform and bid execution. Create and maintain a standardized, marketable, replicable, andimplementable RFP framework that can be seamlessly presented toprospects and clients. Participate directly in designing custom capacity solutions for NFI Clientsduring pre-sales, network design, and program implementation phases. Direct customer pricing activities and consult clients on market dynamics, providing clear guidance on when to procure new pricing and refreshmarket benchmarks. Perform deep-dive route guide analytics to identify carrier performancetrends, secondary coverage gaps, and cost saving opportunities byvertical. Leverage AI technology and historic data (route guide depth, carrierperformance, mode, and vertical dynamics) to drive intelligent route guidedecisions and translate post-RFP outcomes. Maintain a centralized repository of carrier contracts, ensuring all rates, operational liability, and terms align strictly with customer agreements. Collaborate with NFI Implementation, Analytics and Engineering teams toensure RFP outcomes and rate structures are accurately configured in theTMS for seamless operational execution. Build, lead, and mentor a high-performing team of carrier procurement andmanagement operators, training them on RFP software, analytics tools, and execution processes. Partner with NFI Marketing to create high-quality carrier startup collateral, marketing materials, and program roadmaps outlining expectations andtimelines. Identify expansion and volume growth opportunities for high-performingcarriers across various client accounts to foster mutual success. Complete any other tasks or duties as assigned.