Onsite Customer Care Supervisor: Lead Service Excellence

Posted 3 days ago

interior logic groupWest Sacramento (CA)

First-Line Supervisors of Personal Service Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

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About the role

Interior Logic Group seeks a Customer Service Supervisor to lead the Customer Care team onsite in West Sacramento, CA, ensuring prompt resolution of builder and homeowner concerns and adherence to company standards and SLA targets. The role oversees service operations, scheduling of technicians/contractors, and cross-department coordination to drive service excellence and efficiency. Strong communication and leadership are essential for success in this fast-paced environment.

Before you apply

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Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.