Customer Service Specialist - 3rd Shift
equifaxLouisville (KY)
About the role
Customer Service Specialist Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Equifax is looking for a Customer Service Specialist to join our team! This individual will provide world class customer support by completing telephone and written tickets regarding service support, access requests, account maintenance support, and functionality issues. Shifts Available:4:30 PM - 1:00 AM, Monday - Friday-Fully Remote after training (5 week training M-F follows hybrid schedule)12:00 AM - 8:30 AM, Sunday - Thursday-Fully Remote after training (5 week training M-F follows hybrid schedule) What Youll DoRespond to customer support inquiries via telephone or written format in an empathetic and Equifax values driven manner Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action Document customer information and recurring technical issues to support product quality programs and product development What Experience You NeedHigh School Diploma or equivalent At least 1 year of IT Help Desk or PC experience, or related knowledge At least 1 year of customer service experience, preferably in a call-center environment. What Could Set You Apart Associates or Bachelors degree in Computer Science, Social Work, Communications or related field At least 1 year of experience documenting quality assurance processes At least 1 year of PC configuration and installation experience At least 1 year experience in a call-center setting We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
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