Lead Office

Posted 4 days ago

optusEastern (KY)

First-Line Supervisors of Office and Administrative Support Workers All Other Business Support Services

SENIORITY

Mid

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About the role

Optus, Inc. in Jonesboro, AR is seeking a Services Coordinator- Support to monitor service performance, manage escalations, and ensure SLAs are consistently met. The role combines operations, analytics, and leadership to support cross-functional teams and drive continuous process improvements. The successful candidate will oversee workloads, produce reports, guide staff, and handle Tier 1 support and dispatch coordination, with 3–5 years in service delivery and strong communication skills.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.