Contact Center Operations Leader | WFM & Analytics
Posted 18 days ago
allcat claims serviceSan Antonio (TX)
General and Operations ManagersTelemarketing Bureaus and Other Contact Centers
SENIORITY
Senior
SALARY
$66k-85k
About the role
A prominent contact center service provider is seeking a Contact Center Manager to lead operations in San Antonio, Texas. The role involves optimizing the contact center framework, enhancing performance management systems, and implementing workforce strategies. Candidates should have over 5 years of experience in contact center operations, with strong analytical, leadership, and communication skills. Familiarity with tools such as Avaya and CMS Supervisor is essential. Competitive salary between $66k-85k depending on experience.
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