CoachUSA is hiring a Dispatcher/Bus Backer to coordinate daily bus operations and support safe, on-time service. In this role, you will dispatch drivers, adjust routes, and communicate schedule changes to ensure efficient coverage. You’ll guide buses in and out of the yard, assist with safety checks, and respond to service issues or delays. Working closely with drivers and operations staff, you’ll log trip data, maintain accurate records, and support a professional, customer-focused service environment while upholding CoachUSA’s strong safety culture. Dispatch and coordinate buses and drivers to cover daily routes and charters Monitor schedules and adjust routes for delays, breakdowns, and last-minute changes Communicate clearly with drivers via radio or phone regarding assignments and updates Back buses safely in and out of the yard and assist with basic safety checks Record trip details, times, incidents, and service changes in dispatch systems Support drivers with customer or service issues to maintain on-time performance Collaborate with operations and maintenance teams on vehicle availability and readiness Uphold CoachUSA’s safety standards, reporting incidents and following procedures Dispatching software proficiency Route planning Two-way radio communication Scheduling and coordination Data entry and recordkeeping Customer service Incident reporting Time management Basic MS Office or similar tools Knowledge of transportation safety rules Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Prior dispatching or transportation operations experience preferred Knowledge of DOT and transportation safety regulations a plus Basic knowledge of local routes and regional geography Ability to pass background check and drug screening
