Technical Operations On-Boarding Manager

Technical Operations On-Boarding ManagerCorporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.Our company is seeking a passionate and motivated Technical Operations On-Boarding Manager. Corporate Technologies (CT) is growing, and that growth requires a more intentional approach to onboarding and training. As our team expands, we want new employees to feel supported, confident, and prepared to succeed from day one. This position will elevate the onboarding and technical training experience across the organization. By providing structured, consistent enablement and reducing reliance on ad-hoc manager training, this role helps new and acquired employees ramp up faster, integrate more smoothly, and contribute meaningfully to our clients and teams.Job DutiesOwn technical onboarding for CT's core technologies, tools, and service delivery modelDesign and deliver structured training for:Remote Support Center toolsMonitoring, security, and MSP platformsInternal processes and escalation modelsTranslate CT's "tribal knowledge" into repeatable training materialsAct as the primary trainer for new hires and acquired staff during onboardingResponsible for Quality Assurance programs and Continuous Education programs for existing techniciansUpskilling training as needed.Acquisition Employee EnablementLead onboarding for employees joining CT through acquisitionsRapidly assess incoming teams' technical skill levels and tool familiarityDesign targeted training plans to close gaps between acquired environments and CT standardsServe as a stabilizing presence during post-close transitionsProgram Structure & Content DevelopmentBuild and maintain onboarding playbooks, training paths, and role-based curriculaStandardize onboarding timelines (e.g., first week, first 30 days, first 90 days)Ensure training materials remain current as tools and processes evolveContinuous ImprovementGather feedback from new hires, acquired employees, and managersTrack time-to-productivity and early performance indicatorsRefine training content and onboarding flow based on real-world outcomesQualificationsMust-HaveStrong technical competency with MSP environments, including:Help desk operationsCommon MSP tooling (RMM, PSA, security stack, identity, etc.)Demonstrated ability to teach, train, and explain technical concepts clearlyExperience onboarding or ramping technical staffComfort operating independently in a lean organizationAbility to quickly earn credibility with technical teamsAbility to travel up to 50% of the time depending on M&A activityNice-to-HaveExperience in MSP acquisitions or post-merger integrationBackground in technical training, enablement, or L&DExperience building training content from scratchAdditional DetailsJob Type: Full-timeSchedule: Monday – Friday, 8:00 am – 5:00 pmCompensation $55.000 - $75,000 annuallyBenefits:401(k) matchingCell phone reimbursementDental insuranceDisability insuranceEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insuranceMileage reimbursementPaid time offPaid trainingVision insuranceEqual Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.Compensation details: 55000-75000 Yearly SalaryPId24e0f5d7fe5-31181-41431206