Operations Lead
gateway servicesNapa (CA)
About the role
Operations LeadThe Operations Lead, reporting into the Operations Care Center Manager, is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties, troubleshooting machine basic performance, adjustments and additional resources as required.
Duties & Responsibilities:
- Follow policies, procedures and service systems to meet the goals of the department
- Manage timelines for various projects, ensuring they are completed accurately and efficiently
- Perform various duties including, but not limited to, loading and unloading crematoriums, processing cremains and quality control, paw prints
Shop maintenance, back up customer service rep/driver, client care and communicating status to clinics.
Assist in developing or transitioning clinic relationships.
Perform other duties as required
Assisting and supporting CCM in their duties
Education, Training & Qualifications
Minimum 24 months in an Operations Team Member role or service industry
High School Diploma or equivalent
Valid Driver License by be required
Skills & Abilities:
- Demonstration of working independently with minimal supervision, meeting scheduled timelines and budgets
- Demonstrated ability to identify key issues and propose practical solutions.
- Demonstrated ability to plan, prioritize and execute activities and projects.
- Effective problem-solving and time management skills
- Effectively communicate, written and verbal
- High level of integrity and worth ethic
- Strong attention to detail
- Strong interpersonal skills with the ability to maintain relationships with team members
Working Conditions:
- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
- Regular lifting/moving 100+ lbs
- Regularly be exposed to elevated noise levels.
- Regularly be exposed to elevated heat levels.
- Regular handling of deceased pets.
- Monday - Friday 8am - 4:30 pm 40 hrs per week - OT required based on business need
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