CX Strategy & Operations Lead
faireMillbrae (CA)
About the role
Faire is seeking a Strategy & Operations Senior Associate in San Francisco to serve as the primary strategic partner for Faire's Head of Customer Experience. The role focuses on analytics, problem-solving, and operational execution to maximize impact across CX, Finance, Operations, and vendor teams.
You will help define capacity plans, design workforce management processes, and guide initiatives from ideation through launch, partnering with CX, Finance, Operations, and vendors.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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