Dispatcher
hurley davidSpringfield (MA)
About the role
DispatcherHD Air, a growing HVAC and Plumbing company located in Springfield, MA, is expanding and looking for a highly organized, customer-focused Dispatcher to join our team. If you thrive in a fast-paced environment, enjoy helping customers, and excel at coordinating schedules and logistics, we'd love to hear from you. Why Join HD Air? Our employees are the foundation of our success. We believe in creating a positive, supportive environment where team members can grow professionally, personally, and financially. We provide the training, tools, and support needed to help our employees succeed while delivering exceptional service to our customers every day.
What You'll Do:
As a Dispatcher, you'll play a vital role in coordinating daily operations and ensuring an outstanding customer experience.
Responsibilities include:
- Schedule and dispatch HVAC and Plumbing Service Technicians efficiently
- Review and optimize technician routes to maximize productivity
- Answer incoming calls from existing customers and provide exceptional customer service
- Accurately enter and maintain service ticket information
- Create dispatch numbers for parts orders and service work
- Track and follow up on parts orders
- Schedule appointments for parts installations and return visits
- Communicate effectively with customers, technicians, and internal departments
- Help ensure all service calls are completed efficiently and professionally
What We Offer:
- Competitive Compensation
- Up to $22/hour
- Monthly performance bonus opportunities
- Additional incentive programs
- Comprehensive Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Paid Vacation
- Paid Holidays 401(k) with Company MatchCareer Growth
- Ongoing training and development
- Opportunities for advancement
- Positive and collaborative work environment
- Stable, growing company with long-term career potential
What We're Looking For:
- Required Qualifications
- Minimum 2 years of office and/or customer service experience
- Strong communication and customer service skills
- Professional appearance and demeanor
- Strong organizational and multitasking abilities
- Ability to think quickly and solve problems in a fast-paced environment
- Proficiency with Microsoft Office applications
- Ability to work effectively as part of a team
Preferred Qualifications:
- Previous dispatching experience
- Experience with scheduling, routing, or customer management software
- Success in This Role Requires
- A positive attitude and willingness to help others
- Strong planning and scheduling skills
- The ability to proactively solve problems rather than simply react to them
- Excellent interpersonal skills and the ability to communicate with a wide variety of customers and team members
- Ready to Join Our Team?
- If you're looking for a rewarding opportunity with a growing company that values teamwork, customer service, and employee development, we'd love to hear from you.
- Apply today and start building your career with HD Air!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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