Customer Service Manager

Essential Duties and Responsibilities: Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location. - Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area. - Conducts new goods inventory and ensures proper reporting. - Reconciles and balances all daily paperwork. - Ensures Team Members deliver excellent customer service to donors and customers. - Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed. - Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs. - Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately. - Transfers to different stores at any given time due to business needs. - Oversees and maintains the day-to-day...