Shop Experience Strategy & Product Lead
tik tokSeattle (WA)
About the role
Tik Tok Shop in Seattle is seeking a Customer Experience Strategy & Product Lead to own after-sales experience and service strategy, aligning with business priorities and data insights.
You will translate challenges into product roadmaps, lead cross-functional initiatives with Product, Engineering, Design and Operations, define success metrics, and drive end-to-end execution across global teams. Fluency in Mandarin and English is preferred to collaborate with APAC partners.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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