Order to Cash Specialist - Americas and Export

Posted yesterday

boseBinghamton (NY)

Order Clerks Audio and Video Equipment Manufacturing

SENIORITY

Senior

SALARY

$17.12 - $23.57 per hour

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About the role

Bose Corporation Order To Cash Specialist At Bose Corporation, we believe sound is the most powerful force on earth and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation.

Job Description: The Order to Cash Specialist is responsible for executing the day-to-day Order to Cash activities for dealer, distributor, and export customers across the Americas and Export markets. This role supports order processing, customer support, invoicing, credits, returns, and shipment coordination while ensuring accurate and timely execution of orders from order entry through invoicing. The specialist works closely with Sales, Logistics, Distribution, Finance, and the Order to Cash Supervisor to ensure orders are processed accurately, customers are supported proactively, and shipments and invoicing are completed on time. This role plays an important part in delivering a high level of customer service and operational execution consistent with a premium or luxury brand experience.

Key Responsibilities:

Order Management & Execution
Enter and manage sales orders for dealer, distributor, demo, marketing, endorsement, trade show, and export customers
Ensure orders are entered accurately, released appropriately, and shipped on time
Monitor open orders and backlog and help resolve order holds, stock issues, and credit blocks
Coordinate with Logistics and Distribution on shipment scheduling and delivery status
Provide shipment tracking, order status updates, and proactive communication to customers and Sales teams
Maintain order status reports and backlog tracking tools
Customer & Commercial Support
Support Sales teams with order status, inventory availability, and shipment timing
Respond to dealer, distributor, and customer inquiries related to orders, shipments, invoicing, and returns
Support new customer onboarding and order flow setup
Assist with dealer and distributor program execution, including credits, rebates, co-op, MDF, and returns coordination
Maintain customer master data and account records in ERP systems
Inventory, Backlog & Supply Chain Coordination
Work with Demand Planning and Supply Planning teams to monitor inventory availability and expected ship dates
Provide visibility to Sales teams on inventory and order status
Support backlog management and order prioritization during constrained supply situations
Maintain reports related to inventory availability, order status, and demo allocations
Credit, Invoicing & Cash Flow Support
Ensure invoices are generated accurately and on time
Process credit and rebill transactions and support pricing adjustments and corrections
Process dealer and distributor credits after validating required documentation
Support Accounts Receivable with dispute resolution and deduction research
Help manage credit blocks and support cash collection follow-up where needed
Returns, Export & Documentation
Process return authorizations and coordinate return shipments
Prepare commercial invoices and export documentation for international shipments
Ensure export documentation is complete and accurate
Coordinate returns related to dealers, engineering, and marketing/demo equipment
Process & Reporting Support
Maintain order, shipment, backlog, and credit tracking reports
Support process improvement initiatives and system improvements
Follow standard operating procedures and support documentation updates
Escalate recurring issues related to orders, invoicing, shipping, or credits
Key Performance Metrics
Order entry accuracy
On Time In Full (OTIF) shipment performance
Backlog aging
Invoice accuracy
Credit processing cycle time
Customer response and resolution time
Order processing turnaround time
Skills & Experience
Experience in Order Management, Customer Service, Sales Administration, or Order to Cash operations
Experience supporting dealer, distributor, export, or B2B customers preferred
Strong attention to detail and organizational skillsERP system experience (JDE, SAP, etc.)Strong communication and customer service skills
Ability to work across Sales, Logistics, Finance, and Supply Chain teams
Problem solving and follow-through skills
Experience with export documentation a plus

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Binghamton, New York is: $17.12-$23.57 per hour. The hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences.

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